Frequently Asked Questions
Absolutely, select 'Pick Up' at check out. Order's need to be placed 24 hours prior to pick up.
We will only hold your order for 2 business days, once it is ready for Click and Collect. This is due to the nature of what we sell.
Pick-up is available from 9:00 am - 5:00 pm Monday to Friday.
Our address is Galbraith Park Rd, Cannonvale QLD 4802 located on the outside of Whitsunday Plaza.
As of 16th March 2022, due to increasing fuel and fruit and vegetables prices, we have increased our Free Delivery Fee to all orders over $50.00 to anywhere within our delivery schedule.
Orders between $20.00 to $49.99 will incur a $10.00 delivery charge.
DELIVERY DAYS (between 10:00am - 5:00pm)
Monday to Friday
- Airlie Beach
- Cannon Valley
- Mount Julian
- Shute Harbour
- Sugar Loaf
- Dingo Beach
- Hideaway Bay
Orders are delivered between 10:00 am to 5:00 pm Monday to Friday on the designated delivery schedule. Please check the schedule for your suburb delivery day.
If you place an order on the day which delivery is due, please know your order will be sent on the next delivery day. We are unable to pack and delivery the same day.
Any chilled or frozen items are packed in a standard cardboard box and may spoil if left unattended for long periods of time.
If you spend over $40.00 on frozen or chilled items you will receive a Prickly Pineapple insulated tote bag.
If you have an esky you would like to leave outside, our drives can pack any chill or frozen goods into these at your request. Please leave a note so we know to do so.
If you have ticked you agree to our terms and conditions at check out, The Prickly Pineapple will not be responsible if your items have perished.
There are 2 ways you can do this:
- If you have created an account you can update your address there.
- Please contact us immediately where you can provide us with authority to leave, or in some (select) cases adjust the delivery time
Please contact us immediately either via phone (07) 4948 3926 or email email@example.com
We arrange for the rest of your products to be delivery at a suitable time or provide a refund.
We cannot accept returns or exchanges on any food products. If you have received an item that is not of premium quality, please contact us within 12 hours of your delivery.
We do not accept refunds on the basis of mistakenly ordering an item or misreading an item.
If an item was missing from your order but still on your invoice, or damaged during transport, you can request a refund or credit by emailing us at firstname.lastname@example.org
Please read all product descriptions carefully. We do not offer refunds if you misread a product description. If you are still unsure regarding a product please contact us prior to your order so we can provide the correct information.
Items advertised in our seasonal boxes are not permanent and vary each week according to seasonal availability (unless otherwise stipulated) as per the product descriptions. We cannot offer any refunds on this basis.