How can we help?

Absolutely, select 'Pick up' at the check out. Order's need to be placed 24 hours prio to pick up. We will only hold you order for 2 business days, once it is ready for Click & Collect. This is due to the nature of what we sell.

Pick-up is available from 9:00am - 5:00pm Monday to Friday. Weekends are available subject to phone or email confirmation first.

Please note: Pick ups will not be available on Public Holidays.

Our address is Galbraith Park Rd, Cannonvale QLD 4802 located on the outside of Whitsunday Plaza.

Please contact us immediately either via phone (07) 4948 3926 or email: info@thepricklypineapple.com

We will arrange for the rest of your products to be delivered at a suitable time or provide a refund.

Our Free Delivery applies to order* over $50.00 to anywhere within our delivery schedule.

Orders between $20.00 to $49.99 will incur a $10.00 delivery charge.

* Free Delivery excludes Hamilton Island deliveries.

DELIVERY DAYS (between 10:00am - 5:00pm)

Monday to Friday

• Airlie Beach, Cannonvale
• Mount Julian
• Riordanvale
• Shute Harbour
• Strathdickie
• Sugar Loaf
• Woodwark

Tuesday

• Collinsville

Tuesday & Friday

• Bowen
• Dingo Beach
• Hideaway Bay

Monday, Wednesday & Friday

• Conway
• Proserpine

Orders are delivered between 9:00am to 5:00pm Monday to Friday on the designated delivery schedule. Please check the schedule for your suburb delivery day.

If you place an order on the day which delivery is due, please know your order will be sent on the next delivery day. We are unable to pack and delivery the same day.

Unfortunately, you can not select a specific time for your order. Please put any comments in the note section at check out or call us (07) 4948 3926 or email info@theprickypineapple.com so we can sort out any suitable arrangements.

Any chilled or frozen items are packed in a standard box and may spoil if left unattended for long periods of time. If you have an esky you would like to leave outside, our drivers can pack any chill or frozen goods into these at your request. Please leave a note in the comment section at check-out so we know to do so.

If you have ticked you agree to our terms and conditions at check out, The Prickly Pineapple will not be responsible if your items have perished.

There are 2 ways you can do this:

1. If you have created an account you can update you address there
2. Please contact us immediately to provide us with authority to leave, or in some cases adjust the delivery time.

Please contact us immediately either via phone (07) 4948 3926 or email: info@thepricklypineapple.com

We will arrange for the rest of your products to be delivered at a suitable time or provide a refund.

Yes, we most certainly do!

Hamilton Island & Day Dream Island: These deliveries do not quality for Free Delivery. Once you've placed your order, you will receive an invoice for freight, which is calculated based on a per-box rate. Our dedicated Warehouse Pickers make every effort to maximise the packing of your items, but never at the expense of the quality of your produce. Our priority is to ensure the freshness and quality of your order while striving to keep freight costs as reasonable as possible.

Hayman Island: Your order will be delivered to Abel Point Marina drop off point, packed in polystyrene boxes. You will not be charged for delivery providing yours orders are over $50.00

Hamilton/Daydream Island: Once at check out, please select the "In-store Pick Up" option. We offer two convenient time slots for ferry deliveries to Hamilton Island.
Morning time slot: 10:30am and 11:30am
Afternoon time slot: 3:05pm and 4:05pm

These time align with the ferry departures from Port of Airlie. To ensure your goods are received at the Ferry Terminal on Hamilton/Daydream Island, we request that you provide us with an Australia phone number when placing your order. This phone number is essentails as our Delivery Drivers will need to contact the designated recipient to coordinate the delivery and provide informatino regarding the number of boxes being deliveried.

Hayman: Once at check out, please select the "In-store Pick up" option. We only used the afternoon departure time slot (5:30pm) to align with our Warehouse Packers.

Please make sure to enter this information in the comment section during the chekout process:

"To be delivered to Hamilton Island on Monday 11th Sept 1135am Ferry POA"

This will help us coordinate your delivery accurately and have your order ready for the specific time. If you have any additional instructions or specific requirements, feel free to include them in the comment section as well.

You can find all the information needed on our Provisioning page alternatively you can call or fill out the form below and email us any enquiries.

An item will be reasonable substituted unless you type 'no subs' in the comment section.

Eg. gala apples if pink lady apples are not available

We cannot accept returns or exchanges on any food products. If you have received an item that is not of premium quality, please contact us within 12 hours of your delivery.

We do not provide refunds on the basis or mistakenly ordering an item or misreading an items product description.

If an item was missing from your order but still on your invoice, or damaged during transport, you can request a refund or credit by emailing us and attaching a photo of the damaged goods.

Please read all product descriptions carefully. If you are still unsure regarding the product and information please contact us prior to confirming your order so we can provide the correct information.

Refunds will be processed to the payment method you used at the time of check out. Please allow 3-10 days business days for the money to be deposited to your bank account.

Certain items advised in our seasonal boxes are not permanent and vary according to seasonal availability and weather (unless otherwise stipulated) as per the product descriptions. We cannot offer any refunds on this basis.

If you have received a seasonal box and would like to order another but didn't like a product in that box, please write which item you would like us to substitute or to leave out of the box.

We recommend that you have an account as you are able to see your recently purchased history, adjust your personal information as well as your delivery information and track your order.